Avaya 3313 Exam : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

  • Exam Code: 3313
  • Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
  • Updated: Oct 24, 2026
  • Q & A: 70 Questions and Answers

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Avaya 3313 Exam Syllabus Topics:

SectionObjectives
Avaya Aura Contact Center Architecture- Solution components and interactions
  • 1. AACC system architecture overview
    • 2. Integration with Avaya Aura components (Session Manager, Communication Manager)
      Installation and Configuration Support- Deployment and setup validation
      • 1. SIP configuration validation
        • 2. Contact Center installation verification
          Upgrades and Migration- System upgrades
          • 1. Post-upgrade validation
            • 2. Upgrade planning and execution
              Maintenance and Troubleshooting- Fault isolation and resolution
              • 1. Component-level fault isolation
                • 2. Call flow troubleshooting
                  - System monitoring and diagnostics
                  • 1. Alarm interpretation and log analysis
                    • 2. Performance monitoring tools

                      Your 3313 Exam Questions, Answered Honestly

                      Avaya lists these recommended training resources for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam:

                      Official training plus consistent self-testing is a proven combination — the 70 practice questions from DumpsActual handle the second half.

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                      Question count and duration are published by Avaya; check the official exam page for the current format.

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                      The official Avaya Aura® Contact Center Maintenance and Troubleshooting outline defines 4 domains. The leading three are Maintenance and Troubleshooting, Installation and Configuration Support, and Upgrades and Migration. See the complete list in the topics section above — the 70 practice questions at DumpsActual cover every domain.

                      The 3313 exam is a Avaya certification exam built on the Avaya Aura® Contact Center Maintenance and Troubleshooting syllabus shown above. It contributes to these credential paths: Avaya Aura Contact Center Administration, Avaya Aura Contact Center Implementation, Avaya Contact Center Solution Support. As information technology keeps reshaping how industries operate, certified skills remain one of the most portable proofs of capability in 2026. DumpsActual prepares you with 70 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

                      Avaya publishes current fees and passing scores on its official pages; review them before registering.

                      The full Avaya Aura® Contact Center Maintenance and Troubleshooting preparation set at an affordable, small-profits price: 70 practice questions in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. A free demo is available anytime, updates are free for 365 days, renewal afterward is 50% off, installations are unlimited, and checkout is McAfee-secured with automatic encryption of your personal information.

                      Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture. Policies change over time, so confirm the current rules on the official Avaya exam page before scheduling.

                      Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:

                      Question #1

                      nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
                      Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

                      • A. Run nslookup from the Windows command line
                      • B. Run nslookup from Windows > Apps > Services
                      • C. nslookup displays the fully-qualified Hostname and IP Address of the Target
                      • D. nslookup displays the server Hostname and IP Address
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B,D  🗳️

                      Question #2

                      A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
                      What has caused this condition?

                      • A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
                      • B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
                      • C. The Domain User Name has already been mapped to an existing CCT agent.
                      • D. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #3

                      You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
                      Which utility can user to verify what accounts have been created and mapped on the CCMA server?

                      • A. Manager Administration configuration > CCMA User Migration
                      • B. CCMA >User agent
                      • C. Manager Administration > User accounts
                      • D. CCMA > User Logins
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #4

                      Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

                      • A. All SIP signalingand RTP streams will go to the active and standby server.
                      • B. All SIP signaling and RTP streams will go to the Active server.
                      • C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
                      • D. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B,D  🗳️

                      Question #5

                      While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
                      Which file contains the most recent TFE logs?

                      • A. D:\Avaya\Logs\CCMS_TFE_5
                      • B. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
                      • C. D:\Avaya\Logs\CCMS\TFE_1
                      • D. D:\Avaya\Logs\CCMS\CCMS_TFE_5
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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