EXIN ITIL-F Exam : ITIL Foundation

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Oct 28, 2026
  • Q & A: 325 Questions and Answers

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About EXIN ITIL-F Exam Questions

Office worker by day, family person by night — where does study time come from? The ITIL-F materials from DumpsActual are built for exactly that life: store the EXIN ITIL Foundation bank on your phone, pad, or computer and turn subway rides and bus waits into progress.

EXIN ITIL-F Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System (SVS)15%- Governance
- Overview and purpose of SVS
Topic 2: Service Management Practices15%- Incident management
- Service request management
- Problem management
- Service desk
- Change enablement
Topic 3: Key Concepts of Service Management10%- Value, services, utility, warranty, outcomes, costs, risks
- Service relationships: provider, consumer, sponsor, user
Topic 4: Four Dimensions of Service Management15%- Partners and suppliers
- Organizations and people
- Information and technology
- Value streams and processes
Topic 5: General Management Practices15%- Service level management
- Continual improvement
- Supplier management
- Relationship management
- Information security management
Topic 6: Service Value Chain15%- Plan
- Obtain/build
- Design and transition
- Deliver and support
- Improve
- Engage
Topic 7: ITIL Guiding Principles15%- Progress iteratively with feedback
- Keep it simple and practical
- Optimize and automate
- Think and work holistically
- Start where you are
- Focus on value
- Collaborate and promote visibility

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The latest exam information lists 40 questions for the ITIL-F exam within a 60 (75 for non-native language)-minute window. Practicing under those exact conditions is the best cure for exam-day surprises.

The EXIN ITIL Foundation blueprint is organized around these core domains:

  • General Management Practices (15%)
  • Service Management Practices (15%)
  • ITIL Service Value System (SVS) (15%)

Further domains appear in the full official outline; the question bank covers all of them.

By fitting study into the cracks of a busy life. The ITIL-F bank contains complete questions with expert-verified answers across the EXIN ITIL Foundation objectives, stored easily on your phone, pad, or computer for spare-time review — and the PDF prints cleanly when you prefer paper, because marking key points by hand genuinely enhances memory. Assess everything first through the free demo on our site, pay securely through the Credit Card system, and rest assured your personal information is never shared with third parties without permission.

EXIN lists the following official training resources:

Structured courses pair well with spare-time question practice for steady, low-stress progress.

EXIN specifies these prerequisites for the EXIN ITIL Foundation: No mandatory prerequisites; accredited training recommended but not required.

Check the authoritative wording on the official certification page before booking.

At present, the ITIL-F exam requires a passing score of 65% (26/40), and registration costs ~$250–$383 USD (varies by region). EXIN sets both figures and may adjust them, so verify on the official site before you schedule.

Use the official registration channels below:

Pick a test center or online slot that suits your routine, and book early — calm planning beats last-minute pressure.

EXIN ITIL Foundation Sample Questions:

Question #1

Which statements about best practice is MOST correct?

  • A. Internal experience is the only source of best practice because it is developed within the service provider
  • B. Customers are a source of best practice and will advise service providers how it should be implemented
  • C. ITIL is a source of best practice and is validated across a wide set of environments and situations
  • D. Suppliers are a source of best practice and they will improve the services delivered by a service Provider
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  • A. Asset baseline
  • B. Change baseline
  • C. Project baseline
  • D. Configuration baseline
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which one of the following is the BEST definition of the term 'service management'?

  • A. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
  • B. The management of functions within an organization to perform certain activities
  • C. A set of specialized organizational capabilities for providing value to customers in the form of services
  • D. Units of organizations with roles to perform certain activities
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A Service design package (SDP) would normally be produced for which of the following?
1 . A new IT service
2 . A major change to an IT service
3 . An emergency change to an IT service
4 . An IT service retirement

  • A. None of the above
  • B. 2, 3 and 4 only
  • C. 1, 2 and 4 only
  • D. All of the above
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Which statement is CORRECT?

  • A. A process is a structured set of activities designed to accomplish a specific objective
  • B. A function is a set of responsibilities allocated to a service manager
  • C. A process is a team or group of people and the tools they use to perform one or more activities
  • D. A function is a set of specialised organisational capabilities
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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