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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

What is the purpose of an SLA in Knowledge base?

A. to rank customers based on the number of answers posted in a forum based on the service level
B. to provide access to theanswers based on the customer service level agreement matching the answers' access level
C. to group and refine related answers based on the product and the service level
D. to give permission to users to add questions in a forum based on the service level

Question 2

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A. Workflows
B. API Roles
C. Console roles
D. Product and Categories
E. Web roles

Question 3

How can you access the Report Explorer?

A. Home > Configuration > Report Explorer
B. Home > Analytics > Report Explorer
C. Home > Configuration > Report management > Report explorer
D. Home > Configuration > Report management
E. Home > Analytics > Report management > Report explorer

Question 4

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Standard report with User Defined List variable
B. Custom report with AdHoc Value variable
C. Standard report with Replacement Value variable
D. Custom report with Predefined List variable

Question 5

Which two statements are true about replacement tokens? (Choose two.)

A. They enable management of standardized content from a singleresource.
B. They enable re-use of content in a standardized form.
C. They enable creation and storage of complex content consisting of integrated text and images multiple times.
D. They enable re-use of existing content of any data type in variables.

Solutions: