Oracle 1Z0-1038-20 Exam : Oracle Service Center 2020 Implementation Essentials
- Exam Code: 1Z0-1038-20
- Exam Name: Oracle Service Center 2020 Implementation Essentials
- Updated: Oct 11, 2026
- Q & A: 73 Questions and Answers
About Oracle 1Z0-1038-20 Exam Questions
Test yourself online, realize your shortcomings, improve your test ability. The Oracle Service Center 2020 Implementation Essentials practice test at DumpsActual: 73 practice questions for the 1Z0-1038-20 exam.
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: B2C Service Products and Initial Setup | 15% | - Service Console setup and navigation - Initial system configuration - Core business objects and data model - Overview of B2C Service platform |
| Topic 2: Analytics and Reporting | 15% | - B2C Service reporting framework - Audit fields and data tracking - Custom report creation and sharing |
| Topic 3: Business Processes and Automation | 20% | - Chat, co-browse and agent assistance tools - Enhanced business rules and workflows - Guided Assistants implementation - Message templates and outbound communications |
| Topic 4: User Administration and Interface | 15% | - Browser UI workspaces creation - Message bases and standard text variables - User accounts, roles and permissions - Navigation menus and application layout |
| Topic 5: Mail, Internationalization and Extensions | 15% | - Mailboxes and email channel setup - Service Console add-ins and custom extensions - Multi-language and international data handling |
| Topic 6: Configuration and Administration | 20% | - Products, categories and dispositions - Service Level Agreements (SLA) configuration - Queues, assignments and routing rules - Element Manager import/export operations |
Oracle Service Center 2020 Implementation Essentials Exam FAQ — Realize Your Shortcomings
Through the vendor's official registration channels:
The Oracle Service Center 2020 Implementation Essentials is delivered Online proctored or onsite at Pearson VUE testing centers — pick the arrangement that suits you when booking.
The Oracle Service Center 2020 Implementation Essentials is Oracle's certification exam for Oracle Service Center 2020 Certified Implementation Specialist, at the Specialist level. Office workers without time for classes prepare best in spare time with focused material. Related credentials include Oracle B2C Service, Oracle Cross-Channel Contact Center Cloud Service.
Yes:
After any course, sharpen test ability with the 73 practice questions for the Oracle Service Center 2020 Implementation Essentials — every answer expert-verified.
$245 USD per attempt, 64% to pass. Retakes cost the full fee — realize your shortcomings early with the 73 practice questions for the 1Z0-1038-20 exam at DumpsActual.
No official prerequisites; 6+ months hands-on experience with Oracle B2C Service recommended Eligibility rules change over time, so verify the current requirements on the official page (official 1Z0-1038-20 exam page) before registering.
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105 minutes for 60 - 70 questions. The DumpsActual Soft Test Engine lets you set test time and check accuracy — like the actual test, on any electronic equipment.
The Oracle Service Center 2020 Implementation Essentials blueprint spans 6 domains — including User Administration and Interface (15%), Mail, Internationalization and Extensions (15%), B2C Service Products and Initial Setup (15%). Daily checks keep our material aligned; the complete outline above lists every subtopic.
Yes — download the free demo of the Oracle Service Center 2020 Implementation Essentials test braindump before you buy. Purchases include one-year free updating service — 365 days by email; renew afterward at 50% off.
Oracle Service Center 2020 Implementation Essentials Sample Questions:
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a dollar symbol.
- B. The column name starts with a number.
- C. The column name contains an underscore.
- D. The column name starts with a lowercase alphabet.
- E. The column name contains a space.
- F. The column name contains a punctuation.
Correct Answer: A,B,E 🗳️
Which statement is true about the JavaScript API?
- A. It cannot be used in Custom Object workspaces.
- B. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It comes with in-built exception handling.
Correct Answer: B 🗳️
Which three statements are true about Service Level Agreements?
- A. They enable you to specify the duration for which an incident can be kept in waiting status.
- B. They enable you to restrict the number of incidents raised by end users through various channels.
- C. They enable you to restrict what agents can view as part of navigation on the console.
- D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- E. They enable you to set a timeline for an agent to respond to an incident.
- F. They enable you to set the reports that are visible to an agent.
Correct Answer: A,D,E 🗳️
Which six actions initiate the business rules engine to run their configured logic?
- A. An agent views the rule log.
- B. An agent edits contacts, incidents, organizations, or tasks.
- C. An administrator compiles the rules engine.
- D. The rules engine is updated.
- E. An agent runs an incident report.
- F. An agent edits an opportunity.
- G. A customer updates contact details via the end-user pages.
- H. An agent creates or edits an answer.
- I. A customer creates an incident in the end user portal.
- J. A customer adds more information to their incident via the end-user pages.
Correct Answer: B,C,D,E,H,J 🗳️
How frequently does Oracle release a new version of a product?
- A. Every month
- B. Once in six months
- C. Once in three months
- D. Once in four months
Correct Answer: C 🗳️
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