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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that Allow Duplicate is selected on the product item.
C) Verify that Eligible for Service is selected on the product item.
D) Validate that the product item is active and published.

2. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Instruct users that they can only change their password by chatting with an agent.
B) Enable the "Password Reset" option in the User Administration component.
C) Obtain the Change Password Link and add it to your DCS page.
D) Add the Password Reset component to your DCS application.

3. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) requires less work and effort
B) allows the display of a product hierarchy specifically for service purposes
C) allows use of a simpler hierarchy
D) allows you to use the same product hierarchy as sales

4. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Only one version of a DCS application can be active in production at any time.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Many DCS applications can be active in production at the same time.
D) DCS application can be embedded in other sites.

5. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status
B) Title, Category, Severity
C) Title, Category, Severity, Status
D) Title
E) Title, Status, Problem Description

Solutions: