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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Desktop layout JSON
B) Multimedia profile
C) Call recording policy
D) ANI validation rule

2. During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A) One-way audio and choppy media
B) Incorrect call detail records
C) Failed LDAP authentication
D) Delayed voicemail synchronization

3. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
B) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
C) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
D) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) default outdial Automatic Number Identification at the tenant level
C) Enable Outdial on a desktop profile.
D) Assign a wrap-up reason to the outdial queue.
E) Automatic Number Identification in Flow Designer

5. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) The audio file is missing.
B) There is no or invalid Text-to-Speech Message.
C) Cisco Cloud Text to Speech engine is unavailable.
D) There is a codec mismatch.

Solutions: