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| Section | Weight | Objectives |
|---|---|---|
| Design Principles & Requirements Analysis | 20% | - Customer requirements gathering - Dial plan and numbering scheme design - Scalability and redundancy planning - Network infrastructure assessment |
| Integration & Interoperability | 20% | - Interoperability with Avaya Aura - Integration with PSTN and legacy systems - Third-party application integration |
| Avaya IX Calling Overview | 10% | - Solution architecture and components - Integration with other Avaya platforms - Key features and benefits |
| Deployment & Troubleshooting | 10% | - Common design issues and resolution - Monitoring and performance optimization - Deployment planning and validation |
| Security & Compliance | 15% | - Regulatory compliance requirements - Security framework and policies - Encryption and authentication |
| Core Solution Design | 25% | - User and device provisioning model - Call routing and handling design - Avaya IX Calling core components design - Media and signaling design |
The 31860X exam is Avaya's official route to the Avaya Certified Design Specialist (ACDS) - Avaya IX Calling Design certification (Specialist / Intermediate level). For IT professionals building a career, it signals verified skill — the kind of advantage that tips better opportunities your way. It also sits in a family of related credentials: Avaya OneCloud UCaaS Design, Avaya Certified Design Expert (ACDE).
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Recommended: Basic knowledge of Avaya UC solutions, networking, SIP, and telephony concepts; no mandatory prerequisite exam Requirements like these do get updated, so confirm the details on the official exam page — official 31860X exam information — before you spend anything on registration.
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Expect 6 domains in the Avaya IX™ Calling Design blueprint, headlined by Design Principles & Requirements Analysis (20%), Core Solution Design (25%), Deployment & Troubleshooting (10%). Use the weights as your study budget — high-percentage domains earn the most points per hour. The complete outline above has the full breakdown.
A company needs to add 1200 users to an Avaya Aura deployment, and wants the same level of audio and video services for all users. But there is not enough bandwidth for audio and HD video calls for all of the existing and new users. (Assume HD video uses 1 Mbps.) What can they do to provide the same audio and video services to all users?
Correct Answer: A 🗳️
A customer has a main location and several remote locations with Avaya Aura Survivable Remotes. How many components can an Avaya IX IP Phone J169 SIP endpoint register to simultaneously?
Correct Answer: D 🗳️
A Sales Engineer is designing an Avaya Aura 8.x solution where 900 video users are being added. There is enough bandwidth for all users to establish video calls at 6 Mbps.
Which video codec will provide the best video quality that the network will support?
Correct Answer: C 🗳️
In preparation for the migration of CS1000 phones to Avaya Aura, your customer is trying to understand how things will work after the migration.
How will CS1000 phones register?
Correct Answer: B 🗳️
A customer has 80 remote users, and you expect 25% of the users will be connected at any one time using
G.729. Assuming the following requirements:
* a G.729 codec requires 30 kbps
* a G711 codec requires 80 kbps
* 720p HD video codec requires 512 Kbps
How much bandwidth is needed for a public interface WAN link of the centralized SBCE for the deskphones used by remote workers?
Correct Answer: A 🗳️
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