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Avaya Workforce Engagement Support Certified Sample Questions:

1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMS
B) SIPREC
C) Station-Side (Interception)
D) DMCC
E) VoIP Gateway Recording

2. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Administrator account
B) MSA and DMSA account
C) IMSA account
D) Wsuper user account

3. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It is used to define and configure disk partitions used for storing.
B) It monitors the call buffer to ensure that there is enough free space to.
C) It removes all the data associated with a recording file when necessary.
D) It deletes the oldest recordings from the drive to make free space for the new recordings

4. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Install WFO software and any required hotfixes
B) Set up the server, Including VM settings, NICs and disks
C) Configure the recorder server roles
D) Verify the server using the SR validation

5. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) DMSA
B) Maintenance account
C) MSA
D) Local account

Solutions: