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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Engagement Assistant
D) Presence Service

2. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
B) It proposes, communicates, and agrees upon the detailed solution.
C) It documents the details, and quantifies the cost.
D) It is the final Invoice that serves as the formal contract acknowledgement.

3. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Google Chrome 74.0 64 bit
B) Microsoft Edge 64 bit
C) Microsoft Internet Explorer 11.0 32 bit
D) Firefox 66.0 32 bit

4. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Professional Services
C) Avaya Development team
D) Avaya technical staff

5. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Engagement Assistant
D) Presence Service

Solutions: