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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) CMS-Supervisor
C) cms svc
D) CMS-Terminal

2. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the duplicate station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the qcopy station xxxx CM SAT command

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using CMS main menu, System Setup menu, Package management option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms svc menu, pkg_install option
D) Using cms adm menu:, pkg_install option

4. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the Skill whisper announcement before call: is delivered
B) by the VDN of Origin announcement before call is delivered
C) by the telephone display (a = Originator Name to VDN)
D) by the flashing skill button on the telephone set

5. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) External
C) Local
D) Integrated

Solutions: