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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Delete the app and try downloading a fresh copy from the internet.
B) Contact the vendor of the app and ask them to send a product registration key.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:

2. Which of the following is the indication that a Mac is loading system software?

A) Blank screen
B) Boot chime
C) Gray Apple logo with a spinning gear
D) Gray screen

3. Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:

A) Third Party streaming media players
B) Apple TV (1st generation)
C) Game consoles with built in steaming media players
D) Apple TV (3rd generation)
E) Apple TV (2nd generation)

4. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

A) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
B) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
C) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
D) Always use command line tools to adjust file permissions.

5. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Delete then reinstall the VoIP application.
D) Open the Disk Utility, choose the startup disk and repair disk permissions.

Solutions: