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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following words is not a KPI lifecycle phase?

A) Notification
B) Activation
C) Documentation
D) Selection

2. The relevant sources to be analyzed in order to set targets are:

A) Market analysis
B) All the answers
C) Historical data
D) External benchmarking

3. Which KPI should be used to balance "First call resolution rate (%)"?

A) Calls per staff (#)
B) Call duration (# / time)
C) Calls per hour (#)
D) Improve call resolution

4. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?

A) Obtaining 3 new patents by the end of the financial year
B) Training hours per full-time equivalent (FTE) (#)
C) Innovation ideas from staff (#)
D) Employees meeting continuing professional development requirements (%)

5. Who is responsible for monitoring the achievement of KPI targets?

A) Report generator
B) Strategy/Performance Manager
C) KPI owner
D) Data custodian

Solutions: