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BBPSD Customer Service Sample Questions:

1. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) Selling power.
B) The local market.
C) Buying power.
D) Market segmentation.

2. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) USP.
B) BPS.
C) PRI.
D) CSP.

3. When communicating with a customer using a letter you should:

A) Sign the letter yourself.
B) All of the above.
C) Read through the letter before sending.
D) Be courteous.

4. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) USP.
B) BPS.
C) SPU.
D) CSP.

5. The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:

A) Face-to-face communication.
B) Phone communication.
C) Written communication.
D) Internet communication.

Solutions: