Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Configuring Client Button and Queue Columns
• Basics of Interaction Reporter
• Basics of Interaction Supervisor
• Configuring ACD
• Using Response Management Libraries
• Configuring Stations
• Identify the components of the Interaction Administrator interface
• Overview of Client Templates
• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Managing Licenses
• Workgroups ACD Skills
• Overview of Interaction Center Business Manager
• Security and Compliance Enhancements
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Status Messages, Account Codes, and Wrap-up Codes
• Understand the configuration options available for ACD/Skills-Based routing

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• This exam is offered in only English.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• There is a time limit of 120 minutes for the exam.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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