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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
B) Using the CRM's public REST API with inbound POST requests to the AICC application server.
C) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
D) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.

2. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Customer Satisfaction (CSAT) score
B) Agent occupancy rate
C) Number of calls per agent
D) Average Handle Time (AHT)

3. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) False
B) True

4. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) False
B) True

5. In the AICC architecture, what is the role of a "stateless" component?

A) It is responsible for storing all customer data.
B) It is a component that cannot be replicated.
C) It handles the recording of all interactions.
D) It does not retain any session information between requests, which aids in scalability and reliability.

Solutions: