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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) None of the above
B) Retire, Test, Operate, Deploy, Ideation, Develop, Design
C) Ideation, Test, Develop, Deploy, Design, Operate, Retire
D) Ideation, Design, Develop, Deploy, Test, Operate, Retire

2. Which two are considered part of the 'organizations and people' dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows

A) 1 and 2
B) 1 and 4
C) 3 and 4
D) 2 and 3

3. What is the MAIN benefit of 'problem management'?

A) Restoring normal service as quickly as possible
B) Maximizing the number of successful changes
C) Managing workarounds and known errors
D) Reducing the number and impact of incidents

4. Which is an activity of the 'incident management" practice?

A) Assessing and prioritizing improvement opportunities
B) Providing good-quality updates when expected
C) Automating service requests to the greatest degree possible
D) Performing service reviews with customers

5. What is the definition of warranty?

A) A means of identifying a result for a stakeholder
B) A means of determining whether a service is fit for purpose
C) A means of identifying events that could cause harm or loss
D) A means of determining whether a service is fit for use

Solutions: