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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. Which of the following is the correct order of the steps, from beginning to end, for the general troubleshooting methodology?

A) Establish cause theory; test theory; observation; implement solution
B) Establish cause theory; test theory; implement solution; observation
C) Test theory; establish cause theory; observation; implement solution
D) Observation; establish cause theory; test theory; implement solution

2. A small office will be scanning sets of documents ranging from 15 to 25 pages each several times a day. Which of the following should be recommended based on this information?

A) Flatbed scanner
B) ADF
C) Duplexer
D) Large capacity cassette

3. A technician arrives onsite to repair a device. Two users are there and both begin to explain what has happened and what they think could be the cause of the problem. Which of the following would be the MOST appropriate way for the technician to handle this situation?

A) Have both users quit talking until the technician has a chance to evaluate the situation.
B) Let both users continue to explain while the technician begins to evaluate the situation and determine the cause.
C) Explain they are difficult to understand when they are both talking and ask them to decide on who knows the most and have them explain the situation.
D) Tell the users that both of them have valuable information, and ask that they speak one at a time for better clarity.

4. While printing the customer receives a message XG2 Call Service on the display of the device, where should the technician FIRST look for information on this message?

A) Printer test page
B) Service manual
C) Cal technical support
D) Users Manual

5. The primary user of a color printer is complaining of poor color output when printing across the network. The output colors do not match what is being displayed on the computer screen. Which of the following could solve this issue for the user?

A) Transfer calibration
B) Toner replacement
C) Developer replacement
D) Color calibration

Solutions: