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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

2. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Advertising sales management
B) Enterprise sales management
C) Multiple subscription management
D) Subscriber lifecycle management

3. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What will be the overall cost for migration?
B) Who will be the main point of contact for migration
C) What data and from which system will be migrated
D) What tools and databases will be used to perform the migration
E) What is the quality, structure and frequency of the data migration?

4. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create a Product Time to market app from template in CRM analytics to track the product time to market
C) Create a salesforce Report on the Product object to track the product time to market
D) Create salesforce report on EPC project object to track the product time to market.

5. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use platform events and GetAsset API
B) Use a Bulk API connector via middleware
C) Use industry order management to inform the assurance platform as a part of the orchestration plan
D) Use an on-demand data pull from communication cloud using REST API from servicer assurance

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