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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 15% | - Workflow and approval processes - Constituent engagement portal configuration - Reporting and analytics for public sector - Lightning Experience customization |
| Topic 2: Government Community Cloud | 20% | - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities - Case management for government |
| Topic 3: Implementation Considerations | 20% | - Integration patterns for government systems - Security and compliance requirements - Data migration considerations - User adoption strategies |
| Topic 4: Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Constituent and household data model - Permit and license object relationships |
| Topic 5: Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Topic 6: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
1. A state agency allows applicants to upload supporting documents throughout an application process. Reviewers need to verify each document before the application can move to the final approval stage. Which approach best enforces this requirement with minimal customization?
A) Store documents as Notes related to the applicant
B) Configure document checklist requirements and use Flow to validate completion before approval
C) Require reviewers to manually update a custom checkbox
D) Create a nightly Batch Apex job to verify attachments
2. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
A) The 'Enable Notes' permission has not been selected for the new inspector.
B) The Salesforce user for the new inspector is disabled.
C) Person Account Models have not been enabled on the org.
D) Action Plans Permission Set has not been assigned to the new inspector.
3. A county government issues permits that require review by multiple departments. Fire inspection should begin only after zoning approval is completed, while environmental review can occur simultaneously with zoning. Which configuration approach best satisfies this requirement?
A) Create multiple Business Hours records
B) Build separate OmniScripts for every department
C) Use Queue Routing only
D) Configure sequential and parallel stages within an Action Plan Template
4. An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?
A) Export records weekly to spreadsheets
B) Use only List Views for supervisors
C) Query the database using Apex every morning
D) Create Salesforce Reports and Dashboards using related inspection records
5. A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?
A) Validation Rules with email alerts
B) Apex batch jobs for every reminder
C) Scheduled Flow with email actions
D) Manual email campaigns each week
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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