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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A. Create a prioritized product roadmap to ensure future releases address known challenges.
B. Define acceptance criteria and acceptance testing to validate intended outcomes.
C. Share stories from customer reach to create a common understanding of challenges.

Question 2

The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

A. Complete a competitive analysis collaboratively in a workshop.
B. Share customer needs and tie them to business goals.
C. Select the most senior stakeholder's goal as a path forward.

Question 3

After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A. Service blueprint workshop
B. Journey mapping workshop
C. Design sprint

Question 4

As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

A. Cookie consent requirements
B. Globally-accepted privacy act
C. Applicable privacy acts

Question 5

A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?

A. Viability
B. Desirability
C. Feasibility

Solutions: