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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A. Outcome and bandwidth
B. Value and effort
C. Resourcing and budget

Question 2

The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

A. To prioritize projects based on key goals outlined in project framing
B. To classify projects according to their level of urgency.
C. To compare products based on predefined criteria to enable stakeholder discussion

Question 3

A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A. Conduct interviews with developers to gather insights on process approaches.
B. Facilitate a workshop on ideating and sketching with the core team members.
C. Invite the developers to lead the conversation for synthesis and persona development.

Question 4

Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A. Sync an Excel file with Salesforce Connect.
B. Use In-App Guidance and invest in change management.
C. Customize Sales Cloud to mimic existing sales process.

Question 5

Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

A. Ensure stakeholders stay connected and aligned during roadmap development
B. Set expectations that once the roadmap is approved It will not be modified.
C. Focus on features, including detailed outputs associated with each one.

Solutions: