Salesforce Certified Strategy Designer : Strategy-Designer Exam

  • Exam Code: Strategy-Designer
  • Exam Name: Salesforce Certified Strategy Designer
  • Updated: Aug 26, 2026
  • Q & A: 230 Questions and Answers

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About Salesforce Certified Strategy Designer : Strategy-Designer Exam Questions

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionObjectives
Strategy Foundations- Understanding business context and customer strategy
- Role of a strategy designer in Salesforce ecosystem
Measurement and Iteration- Iterative design improvement cycles
- Defining success metrics and KPIs
Ideation and Prototyping- Rapid prototyping and validation approaches
- Design thinking principles
Experience Design and Journey Mapping- Service and experience blueprinting
- Customer journey mapping techniques
Stakeholder Alignment and Communication- Communicating strategy and design outcomes
- Facilitating cross-functional collaboration
Research and Insights- Qualitative and quantitative research methods
- Customer insights and data interpretation

Salesforce Certified Strategy Designer Sample Questions:

Question 1

Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.

A. TRUE
B. FALSE


Question 2

Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.

A. TRUE
B. FALSE


Question 3

Considering the Jobs To Be Done Framework, why does a customer buy a hammer?

A. To complete her tool box
B. To hang a picture
C. To nail a nail to the wall.


Question 4

Which of the following cannot be migrated with a Change Set?

A. Record Types
B. Records
C. Apps
D. Custom Objects


Question 5

Which of the following items is best described by this definition? " a template that makes reporting easier and determines which fields and records are available for use when creating a report. This is based on the relationships between a primary object and its related objects."

A. Report Type
B. Pre-built Reports
C. Report Template
D. Report Model


Solutions:

Question 1
Answer: A
Question 2
Answer: A
Question 3
Answer: B
Question 4
Answer: B
Question 5
Answer: A

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