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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) Your client's executive sponsor
B) The Slack admin on your client's engagement team
C) The Slack customer success manager
D) The Slack account executive

2. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Channel Strategy Session
B) Key Messaging
C) Governance Session
D) Grid Design Workshop

3. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Leave posting permissions open to encourage engagement.
B) Encourage employees to delete answered questions to keep the channel organized.
C) Restrict posting permissions to include only the session moderators.
D) Ask employees to respond to messages with emoji reactions.
E) Create a workflow where employees can engage by submitting questions.

4. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide default channel, optional
B) Org-wide channel, required
C) Org-wide default channel, required
D) Multi-workspace public channel

5. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #hello
B) #help
C) #search-first
D) #security

Solutions: