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Achieving the ServiceNow CIS-ITSM certification can offer various benefits to IT professionals. It can help individuals enhance their career prospects and open up new opportunities in the IT service management domain. It can also demonstrate an individual's commitment to their profession and their willingness to stay up-to-date with the latest technologies and trends in the industry.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification program for professionals who want to validate their knowledge and skills in IT service management. Certified Implementation Specialist - IT Service Management certification is designed for individuals who are responsible for implementing and configuring ServiceNow ITSM solutions. CIS-ITSM exam tests your understanding of ITSM best practices, ServiceNow ITSM modules, and their configurations.
NEW QUESTION # 70
What is a benefit of JavaScript remoting over Visualforce Remote Objects?
- A. Allows for specified re-render targets.
- B. Does not require any Apex code.
- C. Supports complex server-side application logic.
- D. Does not require any JavaScript code.
Answer: C
NEW QUESTION # 71
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
- A. Order Guide
- B. Record Producer
- C. Content Item
- D. Catalog Item Most Voted
Answer: D
NEW QUESTION # 72
When defining SLAs for the service catalog at what level is the SLA typically defined?
- A. Catalog Task
- B. Request
- C. Requested Item
- D. Service Catalog
Answer: C
NEW QUESTION # 73
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
- A. Delete Change
- B. Create and manage Approval Policies
- C. Delete CAB Definition
- D. Manage Risk Assessments
- E. Manage Risk Conditions
Answer: A,D,E
NEW QUESTION # 74
Which of the following roles can update change type?
- A. None of the listed answers
- B. itil
- C. change_manager
- D. itil_admin
Answer: A
Explanation:
Explanation
Once a change is created, it is not possible to change the change type.
NEW QUESTION # 75
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
- A. System Property - Restrict Articles to Callers
- B. Global Search
- C. Search Groups - Caller Restrictions
- D. Contextual Search - Search as
Answer: D
Explanation:
Explanation
"Administrators may enable Search As. This feature returns search results as both the current user as well as a user, such as the Caller, specified on the current form. This allows Agents to be confident that Articles shared with Users are appropriate to share with those users."
NEW QUESTION # 76
Which of the following properties is used to decide which knowledge base will be used to create known error articles for problems?
- A. problem.known_error_article
- B. problem.knowledgebase.known_error_article
- C. problem.knowledge.known_error_article
- D. knowledgebase.known_error_article
Answer: B
NEW QUESTION # 77
The Requested Item [sc_req_item] table is extended directly from the Task [task] table.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Data Variables NOT Allowed in MOBILE
Break
Container End
Container Split
Container Start
Email
HTML
Label
List Collector
Lookup Multiple Choice
Macro
Macro with Label
Masked
UI Page
URL
NEW QUESTION # 78
When does the CAB Date get auto-populated in the change request form?
- A. CAB Date is never auto-populated. It should be set manually.
- B. When state changes to Authorize.
- C. When change is added to a CAB meeting agenda.
- D. When state changes to Assess.
Answer: C
NEW QUESTION # 79
Which module to use in order to modify the field mapping of the Known Error articles?
- A. Knowledge > Field Mapping
- B. None of the listed answers
- C. Knowledge > Articles > Field Mapping
- D. Knowledge > Administration > Field Mapping
Answer: B
Explanation:
Explanation
There's no module for this. You can use csm_table_mapping.list to access and modify the field mapping.
NEW QUESTION # 80
In which phase of the incident management lifecycle do incidents typically gel escalated?
- A. Resolution and Closure
- B. Initial Analysis and Submission
- C. Investigation and Diagnosis
- D. Creation and Classification
Answer: C
NEW QUESTION # 81
Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?
- A. This is a required field and the user must set the field manually.
- B. When the state changes to Implement, the field is populated automatically.
- C. When the state changes to New, the field is populated automatically.
- D. When the state changes to Assess, the field is populated automatically.
Answer: B
Explanation:
Explanation
The "Change Request State Model" script include is used to automatically populated the Actual Start Date field when the state changes to Implement.
NEW QUESTION # 82
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. Record Action
- B. New Action
- C. Forward Email
- D. Update Action
- E. Reply Email
Answer: A,E
Explanation:
There are 2 choices in Action Type field: Record Action and Reply Email.
NEW QUESTION # 83
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 84
Which of the following represents how Knowledge Management subscriptions and article versioning are enabled?
- A. Knowledge Base setting on each Knowledge Base
- B. Features are enaled by default in baseline Jakarta instances
- C. Customizations to Knowledge Management
- D. Activation of the Knowledge Management Advanced Plugin
Answer: C
NEW QUESTION # 85
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers
- A. Conflict with Assignee Shift Schedule
- B. Conflict with Company Holiday Schedule
- C. Conflict with Blackout Schedule
- D. Conflict with Maintenance Window
- E. Another change for the same CI, at the same time
Answer: C,D,E
NEW QUESTION # 86
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ServiceNow CIS-ITSM certification exam is intended to validate the candidate's understanding of ITSM best practices and their ability to implement those practices using the ServiceNow platform. CIS-ITSM exam covers a range of topics, including ITSM process design, configuration management, service level management, and reporting and analytics. Successful completion of the exam demonstrates that the candidate has the skills and knowledge needed to implement and manage ITSM solutions using the ServiceNow platform.
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