Get New 2022 Valid Practice Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21 Q&A - Testing Engine
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NEW QUESTION 16
What would you use for repetitive text with a single point of maintenance for any changes tothe text?
- A. Merge field
- B. Custom object field
- C. Custom field
- D. Variable
Answer: D
NEW QUESTION 17
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Advanced routing
- B. Business rules
- C. Engagement engine
- D. Syndicated chat
Answer: A
NEW QUESTION 18
Which three functions are not part of the math group of functions?
- A. to_number
- B. power
- C. round
- D. lower
- E. length
- F. ceiling
- G. rand
- H. bitand
- I. truncate
- J. floor
Answer: A,D,E
NEW QUESTION 19
Which three statements are true about Service Level Agreements?
- A. They enable you to set the reports that are visible to an agent.
- B. They enable you torestrict what agents can view as part of navigation on the console.
- C. They enable you to set a timeline for an agent to respond to an incident.
- D. They enable you to restrict the number of incidents raised by end users through various channels.
- E. They enable you to specify the duration for which an incident can be kept in waiting status.
- F. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
Answer: C,E,F
NEW QUESTION 20
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- E. IGenericObject is the interface that is available with the add-in API for custom objects.
Answer: C,D
NEW QUESTION 21
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
- B. The profile to which the agent is assigned does not have the incident workspace assigned.
- C. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- D. The profile to which the agent is assigned does not have a navigation set assigned.
- E. The profile to which the agent is assigned does not have the Interface Access checkbox selected.
Answer: E
NEW QUESTION 22
How frequently does Oracle release a new version of a product?
- A. Every month
- B. Once in six months
- C. Once in three months
- D. Once in four months
Answer: C
NEW QUESTION 23
Which three actions can a guide branch out to?
- A. Inserting another guide
- B. Calling a URL
- C. Firing a named event
- D. Creating anincident
- E. Calling an add-in
Answer: A,B,C
NEW QUESTION 24
When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Entry Point
- B. Load
- C. Decision
- D. Workspace
- E. Set Fields
- F. Return
Answer: A,C,D
NEW QUESTION 25
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create the standard text with the current address and phone numbers.
- B. Update variables with the changed address and phone numbers.
- C. Update the standard text with the changed address and phone numbers.
- D. Create variables with the current address and phone numbers.
- E. Update customfields with the changed address and phone numbers.
- F. Create custom fields for the address and phone numbers.
Answer: A,C
NEW QUESTION 26
Which three elements are available for workflow design on the Insert ribbon?
- A. Restart
- B. Terminate
- C. Decision
- D. Set Fields
- E. Return
Answer: A,B,C
NEW QUESTION 27
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. You have not activated the rules so the updated SLAs are not being applied.
- B. Updating the SLA will not automatically update the organization's SLA instance.
- C. The SLA reports will need to be modified to use the new SLA.
- D. Your site has been corrupted with the "Gold" SLA.
Answer: A
NEW QUESTION 28
A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
- A. Update the hash value to match the hash declared at the end of the file.
- B. Check if the exported file was generated by a product version that is older than the existing product version.
- C. Reduce the picture scale of the report.
- D. Check the customized regional and language settings of your workstation or personal computer.
Answer: B,D
NEW QUESTION 29
Which setup sequence is usedto give permissions to an individual to access an application?
- A. Navigation set > Profile > Staff Account
- B. None. No sequence is required.
- C. Staff Account > Profile > Navigation set
- D. Profile > Navigation set > Staff Account
Answer: D
NEW QUESTION 30
In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 31
Which three statements are true about add-ins?
- A. They always run locally to access local data.
- B. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
- C. They can be designed to create visualcomponents and not perform any integrations.
- D. They always run locally on the machines on which the desktop application runs.
- E. They are the visual areas of Oracle Service Cloud Agent Desktop.
- F. They canbe added to the Custom Portal area of Oracle Service Cloud.
Answer: B,D,E
NEW QUESTION 32
Which three statements are true about headers of custom process models?
- A. They list only the events that are supported by the code implementation.
- B. They contain standard objects only.
- C. The header section needs to be uncommented during testing.
- D. The header section is always commented.
- E. Theycontain the version number of the PHP script.
- F. The/QDntain the version number of the Connect Common Object Model.
- G. They contain all possible events with the objects.
Answer: A,B,D
NEW QUESTION 33
Which is an invalid data type?
- A. Date/time
- B. Float
- C. Radio
- D. Text field
- E. Text area
- F. Integer
- G. Menu
Answer: C
NEW QUESTION 34
Which two statements are true about mailboxes?
- A. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- B. Techmail isresponsible for pulling emails from single or multiple mailboxes.
- C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
- D. The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
- E. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
Answer: B,C
NEW QUESTION 35
Whichtwo statements are true about generic objects?
- A. They belong to a stand-alone class that is not derived from an RN object.
- B. They are used when working with custom objects only.
- C. They automatically consider apackage to consist of custom objects.
- D. They can be used with standard objects.
- E. They require the type of data to be set dynamically.
Answer: C,D
NEW QUESTION 36
Which three events are available with theJavaScript API?
- A. onbeforesave ()
- B. onrefresh()
- C. enclose ()
- D. aftersave()
- E. onsaveclose ()
- F. ondataupdated()
Answer: A,C,F
NEW QUESTION 37
Which two statementsare true about the Organization object in Service Cloud?
- A. It has a one-to-one relation with contacts.
- B. It is required to create an incident.
- C. It can be associated with incidents directly.
- D. It is widely used in Business-to-Business scenarios.
- E. It has a one-to-many relation with contacts.
Answer: D,E
NEW QUESTION 38
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1Z0-1038-21 Braindumps Real Exam Updated on Nov 17, 2022 with 95 Questions: https://exampdf.dumpsactual.com/1Z0-1038-21-actualtests-dumps.html
