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NEW QUESTION # 49
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
- A. Turn on Recurring Activities.
- B. Flow to create recurring tasks.
- C. Enable Creation of Recurring Tasks.
- D. Workflow rule to create recurring tasks.
Answer: C
Explanation:
Explanation
Recurring tasks are tasks that repeat at regular intervals, such as daily,weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administrators in the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5
NEW QUESTION # 50
New leads need be routed to the correct Sales person based on the lead address.
- A. Configure validation rule
- B. Create a formula field
- C. Use lead assignment rule
- D. Assign with an escalation rule
Answer: C
Explanation:
Explanation
Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 51
DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers
- A. Global Picklist
- B. Multi-Select Picklist
- C. Custom Picklist
- D. Dependent Picklist
Answer: C,D
Explanation:
Explanation
A dependent picklist and a custom picklist are the two features that can be used to fulfill the requirement. A global picklist and a multi-select picklist are not features that can be used to fulfill the requirement.
Here is a more detailed explanation of why A and B are the correct answers:
A: Dependent Picklist
A dependent picklist is a picklist whose values are dependent on the value selected in another picklist. This is useful for ensuring that only valid values are selected for a field. In this case, the administrator can create a dependent picklist for the category field on accounts and cases, with the values for the picklist being dependent on the record type selected. This will ensure that only the relevant picklist values are available for selection based on the record type selected.
For example, the administrator could create a dependent picklist for the category field on accounts and cases with the following values:
Record Type: New Account
Picklist Values: Residential, Commercial
Record Type: Existing Account
Picklist Values: Renewal, Upsell, Cross-sell
This would ensure that only the relevant picklist values are available for selection when creating a new account or an existing account.
B: Custom Picklist
A custom picklist is a picklist that is created by the administrator. This is useful for creating picklists with values that are specific to the organization's needs. In this case, the administrator can create a custom picklist for the category field on accounts and cases, with the values for the picklist being specific to the organization's needs. This will ensure that the picklist values are relevant to the organization and its customers.
For example, the administrator could create a custom picklist for the category field on accounts and cases with the following values:
Picklist Values: Residential, Commercial, Land, Multi-Family
This would ensure that the picklist values are relevant to the organization and its customers.
NEW QUESTION # 52
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
- A. Update the field level security to view on fields that are updated in the process.
- B. Add a delegated approver for the next approver in the process.
- C. Review the page layout to ensure, the fields updated in the process are visible
- D. Check if the user in the next approver is inactive or missing
Answer: D
Explanation:
Explanation
One possible reason why a manager receives an errorwhen trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the nextapprover step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts.
References:https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NEW QUESTION # 53
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Object Permissions
- B. Tab Settings
- C. App Permissions
- D. Pig wide Defaults
Answer: B
Explanation:
Explanation
To make a tab hidden in the All App Launcher or visible inany app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administratorcan set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tabvisibility.
References:https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 54
The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
- A. The org has reached its limit of custom report types.
- B. The user's profile is missing view access.
- C. The custom report type is in development.
- D. The report is saved in a private folder
Answer: C,D
Explanation:
Explanation
There are two possible reasons why users are unable to access a report based on a custom report type created by an administrator. One is that the custom report type is in development mode, which means that it is not deployed and available for use by other users except for administrators and users with manage custom report types permission. The other is that the report is saved in a private folder, which means that it is visible only to its owner and not shared with other users or groups. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_custom_report_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders.htm&type=5
NEW QUESTION # 55
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A. Assignment
- B. Create Records
- C. Update Records
- D. Get Records
Answer: D
Explanation:
Explanation
Get Records is a flow element that allows you to retrieve one or more records from an object that meet certain conditions and store them in a collection variable or a record variable for use later in the flow. You can also choose which fields from those records you want to store in variables.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_getrecords.htm&type=5
NEW QUESTION # 56
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
- A. Flow builder
- B. Task assignment
- C. Process builder
- D. Workflow rule
Answer: A
NEW QUESTION # 57
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
- A. Case Escalation Rule
- B. Formula Field
- C. Assignment Rule
- D. Omni-Channel Supervisor
Answer: A
Explanation:
Explanation
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
NEW QUESTION # 58
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are stillin the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A. Auto-response rules, Entitlements, Escalation Rules
- B. Auto-response rules, Queues, Macros
- C. Auto-response rules, Macros, Entitlements
- D. Auto-response rules, Queues, Escalation Rules
Answer: D
Explanation:
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5https://help.salesforce.com/s/articl
NEW QUESTION # 59
The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.
What should the administrator use to fulfil this request?
- A. Sharing settings
- B. Record Type Assignment
- C. Page Layout Assignment
- D. Component Visibility
Answer: D
Explanation:
Explanation
Component visibility allows you to restrict the visibility of a related list based on a permission set.
References:
https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5
NEW QUESTION # 60
Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?
- A. Contact, Lead, and Person Account
- B. Individual, User, and Account
- C. Accountand User
- D. Case and Opportunity
Answer: A
Explanation:
Explanation
Contact, lead, and person account are three objects that will have the individual field available for tracking data privacy information when data protection and privacy is enabled for an org. The individual object is an object that stores data privacy preferences and requests for customers who are subject to privacy regulations such as GDPR; it can be linked to contact, lead, or person account records using the individual field. Case and opportunity, account and user, or individual, user, and account are not combinations of objects that will have the individual field available for tracking data privacy information; they either do not store customer data or do not supportindividual object relationships.
References:https://help.salesforce.com/s/articleView?id=sf.individual_object.htm&type=5
NEW QUESTION # 61
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
- A. Only standard objects support master-detail relationships.
- B. Standard objects are included with Salesforce.
- C. Custom and standard objects have standard fields.
- D. A new standard object can be created.
Answer: B,C
NEW QUESTION # 62
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
- A. Create a new report type with event as the primary object and Contact as a related object.
- B. Configure formula fields on event to populate contact information
- C. Edit the custom Event report type and add fields related via lookup.
- D. Use a dashboard with filters to show Event and Contact data as requested.
Answer: C
Explanation:
Explanation
Report type is a tool that can be used to pull contact fields into the custom report for Event. Report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. To edit the custom Event report type and add fields related via lookup, go to Setup > Report Types and select the Event report type. Then click Edit Layout and drag the fields from the Contact object to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
NEW QUESTION # 63
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?
- A. Make the field universally required.
- B. Require the field on the record type.
- C. Create a Process Builder to set the field.
- D. Define an approval process for the child.
Answer: A
Explanation:
Explanation
Making a field universally required is a way to ensure that the field needs to be filled on every record; it prevents users from saving a record without entering a value in that field. It can be used to ensure that the billing system field needs to be filled on every invoice record by making it universally required in the field settings. Creating a process builder to set the field, defining an approval process for the child, or requiring the field on the record type are not ways to ensure that the field needs to be filled on every record; they either do not enforce data entry or only apply to certain scenarios or users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5
NEW QUESTION # 64
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?
- A. Big Deal Alerts
- B. Activity Timeline.
- C. Performance chart.
- D. Key Deals
Answer: A
Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are afeature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to arecord, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals.
References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5
NEW QUESTION # 65
The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
- A. Edit the picklist values for the Campaign Status in object Manager.
- B. Mass modify the Campaign Member Statuses related list.
- C. Modify the picklist value on the Campaign Member Statuses related list
- D. Add the Campaign Member Statuses related list to the Page Layout.
Answer: A,C
Explanation:
Explanation
Campaign Status is a standard picklist field on the Campaign object that indicates whether a campaign is planned, in progress, completed, or aborted. Campaign Member Status is a custom picklist field on the Campaign Member object that indicates how a person responded to a campaign, such as sent, responded, registered, attended, etc. To add a new picklist value for Campaign Status, you need to edit the field in Object Manager. To add a new picklist value for Campaign Member Status, you need to modify the field on the Campaign Member Statuses related list on the Campaign page layout. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
NEW QUESTION # 66
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.
- A. User Licenses Related List in Company information.
- B. Search for licenses types in setup.
- C. Usage based entitlement related list in company information.
- D. User Management settings in setup.
Answer: A
Explanation:
Explanation
The User Licenses related list in Company Information shows the types of licenses that have been purchased for an org and how many are available or used. It also shows the expiration date of each license type if applicable. This information can help administrators plan for license purchases and manage user access.
Searching for license types in setup does not show how many licenses have been purchased or how many are available or used. User Management settings in setup does not show license information either, but rather settings related to user login, session, identity, etc. Usage-based entitlement related list in company information shows information about usage-based licenses such as API requests or sandboxes, but not user licenses. References:
https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5
NEW QUESTION # 67
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
- A. Users need to enter a verification code from email or SMS, whichever has higher priority.
- B. Users need to get a security token from a trusted network using Reset My Security Token.
- C. Users need to connect an authenticator app to their Salesforce account.
- D. Users need to download and install an authenticator app on their mobile device.
Answer: A,C
Explanation:
Explanation
Two-factor authentication requires users to verify their identity with two pieces of information when they log in to Salesforce. One piece is their username and password, and the other is a verification code from an authenticator app or email or SMS.
References: https://help.salesforce.com/s/articleView?id=sf.identity_2fa_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.identity_2fa_login_flow.htm&type=5
NEW QUESTION # 68
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the Security token.
- B. Review the Password policies.
- C. Review the password history.
- D. Review the Login history
Answer: A
NEW QUESTION # 69
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To become Salesforce-Certified-Administrator, you need to pass the Salesforce-Certified-Administrator Certification Exam. Salesforce-Certified-Administrator exam consists of 60 multiple-choice questions that you need to complete in 105 minutes. Salesforce-Certified-Administrator exam fee is $200, and you need to achieve a passing score of 65% to get certified. Salesforce Certified Administrator certification is valid for three years, after which you need to recertify to maintain your credentials.
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