CA Service Desk Manager r12 Administrator : CAT-200 Exam

  • Exam Code: CAT-200
  • Exam Name: CA Service Desk Manager r12 Administrator Exam
  • Updated: Oct 12, 2026
  • Q & A: 40 Questions and Answers

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About CA Service Desk Manager r12 Administrator : CAT-200 Exam Questions

Digital exams evolve constantly, and so do we: the CAT-200 materials are continuously refurbished and improved, with 365 days of free updates on every purchase. Through 2026 and beyond, your 40 practice questions for the CA Service Desk Manager r12 Administrator never fall behind the live exam.

CA CAT-200 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Exploring the CA Service Desk Web Interface4%- Explore the Interface
  • 1. Level 2 Analyst Role
  • 2. Level 1 Analyst Role
Topic 2: Configuring Incident and Problem Management4%- Incident and Problem Configuration
  • 1. Configure Problem Management
  • 2. Configure Incident Management
Topic 3: Administering CA Service Desk Manager10%- Administration
  • 1. Troubleshooting
  • 2. Architecture and Components
  • 3. Options Manager
Topic 4: Configuring Change Management4%- Change Management
  • 1. Create Change Categories
  • 2. Configure Change Management
Topic 5: Administering Stored Queries4%- Stored Queries
  • 1. Time-based Queries
  • 2. Scoreboard Queries
Topic 6: Administering Service Level Agreements16%- SLA Administration
  • 1. Service Types
  • 2. Events
  • 3. SLA Components
  • 4. Service Target Templates
  • 5. Macros
Topic 7: Creating and Searching for Tickets4%- Ticket Management
  • 1. Search Incidents and Create Problems and Change Orders
  • 2. Create Incident and Request Tickets
Topic 8: Establishing the Business Data Structure6%- Business Data
  • 1. CI Support Data
  • 2. Common Shared Objects
  • 3. Reference Data
Topic 9: Configuring Contacts and Groups6%- User Administration
  • 1. Configure Groups
  • 2. Configure Contacts
Topic 10: Administering Surveys2%- Survey Administration
  • 1. Create Survey Templates
Topic 11: Updating Incidents, Problems, and Requests2%- Ticket Maintenance
  • 1. Update Records
  • 2. Create Parent/Child Relationships
Topic 12: Resolving and Closing Tickets4%- Resolution Process
  • 1. Resolve Incidents, Problems, Requests, and Change Orders
  • 2. Close Tickets
Topic 13: Editing and Monitoring Change Orders2%- Change Order Management
  • 1. Edit Change Orders
  • 2. Monitor Workflow and Activities
Topic 14: Configuring Security20%- Security Administration
  • 1. Security Levels
  • 2. Authentication
  • 3. Access Types
  • 4. Predefined Roles
  • 5. Role-based Security
  • 6. Data Partitions
Topic 15: Administering Notifications16%- Notification Management
  • 1. Notification Rules
  • 2. Activity Notifications
  • 3. CI Notifications
  • 4. Message Templates
  • 5. Activity Associations
  • 6. Object Contact Notifications

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You will answer 50 questions within 60-90 on the CAT-200 exam. That is a deliberate pace with little slack, which is why untimed practice only gets you halfway. Use the DumpsActual desktop or online test engine for full-length timed mocks, learn to flag-and-return instead of digging in, and arrive with a pacing rhythm you have already proven.

The CA Service Desk Manager r12 Administrator syllabus spans 15 domains, starting with Administering CA Service Desk Manager (10%), Configuring Incident and Problem Management (4%), and Exploring the CA Service Desk Web Interface (4%). The full weighted outline is in the syllabus section above — read it before you allocate a single study hour.

The CAT-200 exam — full name CA Service Desk Manager r12 Administrator Exam — is CA's own measure of whether you can work with its technologies at a professional standard. Passing awards the Administrator certification. For anyone making an informed career move, that vendor-backed proof is the kind of signal that shortens interviews. It also connects to CA Service Desk Manager r12 Professional Exam (CAT-180) as natural next steps.

Passing the CAT-200 exam requires 70%, and official registration costs USD 150. That fee buys one attempt only — a retake is billed again in full, no exceptions. The economical play is to rehearse first: drill 40 practice questions at DumpsActual under timed conditions until the passing mark sits comfortably behind you, then register.

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