Pegasystems Certified Pega Customer Service Developer 23 : PEGACPCSD23V1 Exam

  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Aug 09, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Integration15%- Common Data Model
  • 1. Storage Options
  • 2. Relationship Configuration
  • 3. External Storage Configuration
  • 4. Entities and Case Types
  • 5. Purpose of the Common Data Model
  • 6. Data Model Components
Topic 2: Case Management10%- Service Request Management
  • 1. Case Behavior Configuration
  • 2. Create Service Requests
  • 3. Case Creation Best Practices
Topic 3: User Experience20%- Customer Service User Interface
  • 1. Composite Best Practices
  • 2. Constellation UX Best Practices
  • 3. Composite Tab Configuration
Topic 4: Application Development15%- Application Design
  • 1. Coexistence Configuration
  • 2. Center-Out Architecture
  • 3. Modular Enterprise Reuse
Topic 5: Interaction Management20%- Customer Interaction Handling
  • 1. Interaction Management Concepts
  • 2. Customer Engagement Processes
  • 3. Dialog Configuration
Topic 6: Channels15%- Omnichannel Customer Service
  • 1. Pega Call Configuration
  • 2. Email Bot Configuration
  • 3. Messaging AI Configuration
  • 4. Pega Digital Messaging
  • 5. Web Messaging Configuration
Topic 7: Reporting5%- Reporting and Analytics
  • 1. Dashboards
  • 2. Insights

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