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EXIN ITIL 4 Foundation : ITILFND_V4 Exam
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Updated: Sep 13, 2026
- Q & A: 376 Questions and Answers
About EXIN ITIL 4 Foundation : ITILFND_V4 Exam Questions
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 25% | - Governance - Continual Improvement - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| ITIL Guiding Principles | 15% | - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Keep it simple and practical - Start where you are - Optimize and automate - Focus on value |
| ITIL Practices | 25% | - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Key Concepts of Service Management | 20% | - Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks |
| Key Concepts of ITIL 4 | 15% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations, people and culture |
EXIN ITIL 4 Foundation Sample Questions:
Question #1
Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?
- A. Service desk
- B. Incident management
- C. Service request management
- D. Change enablement
Correct Answer: D 🗳️
Question #2
Which statement about the purpose of the Monitoring and event management practice is TRUE?
- A. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
- B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- C. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
- D. Systematically observe services and service components, and record and report selected changes of state identified as events
Correct Answer: D 🗳️
Question #3
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
- A. Re-use nothing from the current state
- B. Adopt a practice which is easy to follow
- C. Understand that fast does not mean incomplete
- D. Communicate so that the audience will hear
Correct Answer: B 🗳️
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Question #4
Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?
- A. Keep it simple and practical
- B. Focus on value
- C. Think and work holistically
- D. Start where you are
Correct Answer: C 🗳️
Question #5
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
- A. Information security management
- B. Problem management
- C. Service configuration management
- D. Change enablement
Correct Answer: A 🗳️
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