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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Mit welchem Begriff wird die Funktionalität eines Dienstes beschrieben?

A) Ausgabe
B) Garantie
C) Ergebnis
D) Dienstprogramm

2. Was variiert in Größe und Komplexität und verwendet Funktionen, um seine Ziele zu erreichen?

A) Eine Organisation
B) Eine Übung
C) Ein Ergebnis
D) Ein Risiko

3. Welche Aussage über die Verwendung von Messungen im Leitprinzip „Starten Sie dort, wo Sie sind“ ist RICHTIG?

A) Der Akt des Messens wirkt sich immer positiv auf die Ergebnisse aus
B) Es sollte immer zur Unterstützung der direkten Beobachtung verwendet werden
C) Gemessene Daten sind immer genauer als direkte Beobachtungen
D) Es sollte immer anstelle der direkten Beobachtung verwendet werden

4. Welches ist die RICHTIGE Rolle des „R“ in einer RACI-Matrix?

A) Diese Rolle ist an der Bereitstellung von Wissen und Input beteiligt
B) Diese Rolle ist Eigentümerin des Endergebnisses
C) Diese Rolle stellt den Informationsfluss zu den Beteiligten sicher
D) Diese Rolle stellt sicher, dass Aktivitäten korrekt ausgeführt werden

5. Wie tragen Informationen über Probleme und bekannte Fehler zum „Incident Management“ bei?

A) Es macht regelmäßige Kunden-Updates überflüssig
B) Es ermöglicht eine schnelle und effiziente Diagnose von Vorfällen
C) Es ermöglicht die Neubewertung bekannter Fehler
D) Es macht die Zusammenarbeit bei der Lösung von Vorfällen überflüssig

Solutions: