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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Enable and customize the View Asset Hierarchy action.
B) Use standard reports and reference the Parent Asset and Root Asset fields.
C) Usethe Assets without Products report.
D) Create custom reports and reference the Parent Asset and Root Asset fields.

2. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

A) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
B) Add one hour to the start and end times on the Service Territory.
C) Add one hour to the start and end times on the Service Territory Member's Operating Hours.
D) Subtract one hour from the start and end times on the Service Territory.

3. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Quantity and Unit of Measure are required when adding a Required Product.
B) Required Products must be added to both the Work Order and all Work Order Line Items.
C) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

4. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Service Territory
B) Scheduling Policy
C) Work Type
D) Polygons

5. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A) Create a Flow that adds two Signature Blocks when the Service Report is generated,
B) Create two custom fields for the Service Appointment and use Flows to capture each signature.
C) Create two Service Reports and add one Signature Block to each Report.
D) Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Solutions: