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SAP C_C4C12_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. You need to change the settings for the lead aging notification. What do you have to do?

A) Use the Administrator work center to set up priorities for the notification
B) Use the Application and User Management work center to assign users to the notification
C) Use the Sales work center to trigger the time of the notification
D) Use the business configuration work center to modify the number of days of the notification expiration

2. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?

A) Update the contact details in your organization structure
B) Define the contact person in the Administration work center
C) Define a new service agent
D) Define the contact person in the Service Control Center

3. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)

A) Task
B) Service request
C) Phone calls
D) Appointment
E) Visit

4. Which of the following configuration options can you use to restrict Lead conversion actions?

A) Reasons
B) Sources
C) Qualifications
D) Status

5. Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)

A) Assign employee substitute to Territory Hierarchies
B) Define Sales Hierarchy Levels
C) Upload Territory Hierarchy from Excel
D) Create multiple Root Hierarchies

Solutions: