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Nokia SDM Certification - CARE Sample Questions:

1. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It is an NSN F&C requirement.
B) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
C) It improves customer satisfaction.
D) It is part of the Care Program Manager's duties.

2. Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A) Revenue cannot be recognised.
B) Revenue is recognised based on the expired contract on a monthly basis.
C) CT F&C decides how revenue is recognised.
D) Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.

3. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Care SWS preventive services or Active Software Support (ASWS).
B) Software Maintenance.
C) Spare Part Management.
D) HWS or SWS Life Extender.

4. What is an additional possible use of a well made Care Plan?

A) It could serve as an induction document, helping to introduce new Care Team Members.
B) It can be used as a template for NI Project Plan creation.
C) It could be used to facilitate financial forecasting and to consolidate price information.
D) It could substitute the contract in disputes with the customer after the serious outage.

5. Which of the following statements is true for GCC charges?

A) Account will be charged a fixed monthly allocation.
B) Account will be charged the working time from WTR.
C) Account will be charged for escalated tickets only.
D) Account will be charged for logged tickets, even when solved locally.

Solutions: