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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Work Order Products Related List on the Asset object.
B) Add Products to the Products Required Related List on the Work Type object.
C) Add Products to the ProductsRequired Related List on the Asset object.
D) Add Products to the Work Order Products Related Liston the Work Type object.

2. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) A service resource can only be 2 member of 2 single Crew
B) The Preferred Resource service objective is ignored for active Crew Members.
C) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D) Capacity-based scheduling is supportedfor Service Crews.

3. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A) Field Sets
B) Visualforce Pages
C) Mini-Page Layouts
D) Page Layouts

4. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
B) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
C) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
D) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

5. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the field history tracking related list to the asset page and configure the productrequest object
B) Add the field history tracking related list to the assets page and configure the assetrelationships object
C) Add the related asset related list to the asset page and configure the product requestobject
D) Add the related asset related list to the asset page and configure the assetrelationships object

Solutions: