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Oracle 1Z0-1003-21 Exam Syllabus Topics:
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NEW QUESTION 29
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?
- A. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
- B. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
- C. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updatedwith real-time traffic data.
- D. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.
Answer: A,C
NEW QUESTION 30
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
- A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
- B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
- C. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
- D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
Answer: C
NEW QUESTION 31
A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?
- A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
- B. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.
- C. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
- D. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
- E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
Answer: E
NEW QUESTION 32
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
- A. Organization Unit
- B. Vehicle
- C. Field Resource
- D. Bucket
- E. Tool
Answer: B,C,E
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 33
While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.
- B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
- C. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
- D. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
Answer: A
NEW QUESTION 34
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?
- A. Option A
- B. Option B
- C. Option C
- D. Option D
- E. Option E
Answer: D
NEW QUESTION 35
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?
- A. Add the "Activity by Statuses" report to the Schedule Report menu item.
- B. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
- C. Add the "Shift" property to the resource daily extract configuration.
- D. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
Answer: B
NEW QUESTION 36
Identify three examples of how filters are utilized within Oracle Field Service Cloud.
- A. Display only certain resources within the Daily view.
- B. Define activity and/or resource assignment preferences within Routing Plans.
- C. Display only certain users within the Users screen.
- D. Restrict the number of activities that appear on resources' routes.
- E. Display only certain activities or resources within the List View.
Answer: B,C,E
Explanation:
Explanation
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 37
A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?
- A. the 'Activity hint' context
- B. the 'Activity details in chat' context
- C. the 'Activities' context
- D. the 'Identify activity by' context
Answer: A
NEW QUESTION 38
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via theActivity Types screen?
- A. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
- B. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
- C. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
- D. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
Answer: B
NEW QUESTION 39
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given launch condition can be assigned to multiple message scenariossimultaneously.
- B. A given launch condition can only be assigned to one message scenario at a time.
- C. A given message scenario can only include one launch condition at a time.
- D. A given message scenario can include multiple launch conditions simultaneously.
Answer: B,D
Explanation:
Explanation
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 40
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?
- A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or
"Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "High". - B. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "Low". - C. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereascost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
- D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for
"New Connect" in activities in the routing bucket to "Normal".
Answer: D
NEW QUESTION 41
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
- A. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a
10-mile filter selection. - B. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
- C. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
- D. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
Answer: A
NEW QUESTION 42
Which three Launch Conditions include configurable trigger thresholds?
- A. 'Service request is created'
- B. 'Route is activated'
- C. 'Route is not activated'
- D. 'Next activity is about to start'
- E. 'Activity is not started after the ETA'
- F. 'Estimated time of arrival has changed'
Answer: B,C,E
NEW QUESTION 43
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
- A. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
- B. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
- C. Under Business Rules, enable "Allowclosing booking on work zone level".
- D. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
Answer: D
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_optio
NEW QUESTION 44
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
- A. The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.
- B. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.
- C. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
- D. Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.
Answer: A
Explanation:
Explanation
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm
NEW QUESTION 45
Which two default attributes serve as stand-alone keys for work zones?
- A. Fault code
- B. Zip code
- C. Service Code
- D. City
- E. Travel area
- F. Completion Code
Answer: B,E
NEW QUESTION 46
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?
- A. The activity durationis set as 48 minutes when learned statistics are available
- B. The activity duration is set as 48 minutes when no learned statistics are available.
- C. The activity duration is set as 30 minutes when no learned statistics are available.
- D. The activity duration is set as 30 minutes.
- E. The activity duration is set as 30 minutes when learned statistics are available.
- F. The activity duration is set as 48 minutes.
Answer: F
NEW QUESTION 47
Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?
- A. The team gets the total sum of work skill levels of all the team members.
- B. The assigned work skill assigned to a member does not affect the skills of the team.
- C. The team gets the total sum of work skill levels of just one of the team members.
- D. The team gets the maximal work skill level of all the team members.
Answer: B
NEW QUESTION 48
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
- A. Password must contain special symbols.
- B. Password must contain upper and lowercase letters.
- C. Password must not contain more than X characters.
- D. Password must differ from old password.
- E. Password must not contain personal details.
- F. Password must contain letters.
Answer: A,D,E,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 49
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