1Z0-1003-21 Certification - The Ultimate Guide [Updated 2022]
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NEW QUESTION 49
Which option correctly describes the Time Limit setting within a routing plan?
- A. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.
- B. The Time Limit setting controls whether overtime is allowed for therouting plan.
- C. A recurrent routing plan will no longer run ifthe current time has exceeded the Time Limit configured for the plan.
- D. A routing plan will be stopped once its runtime duration reaches the Time Limit.
Answer: D
Explanation:
Explanation
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/FARCU.pdf
NEW QUESTION 50
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which stepis required to force a valid email address?
- A. Choose "Email" from the GUI drop-down list.
- B. Add a property hint that explains the proper format.
- C. Enter the appropriate XSLtransformation code to force valid entries.
- D. Enter an appropriate regular expression to validate entries.
Answer: A
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 51
Acustomer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that willbe returned in the response?
- A. Only if there is quota available, the customer will obtainresults for dates between May 10th and May
15th. - B. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
- C. The customer will obtain results for dates May 10th and May 15th.
- D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
Answer: C
NEW QUESTION 52
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
- A. GET 'resources' request
- B. 'findMatchingResources' request
- C. 'activityBookingOptions' request
- D. 'bookingStatuses' request
Answer: A
NEW QUESTION 53
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
- A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
- B. Clone the Daily Extract outbound integration channel as a DBaaSchannel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
- C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
- D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.
Answer: C
NEW QUESTION 54
You want to create a new Activity Type.
Which threefeatures are disabled when you select "Multi-day activity"?
- A. support of time slots
- B. support of links
- C. support of preferred resources
- D. enable "not started" trigger
- E. calculate activity duration using statistics
- F. enable "day before trigger"
Answer: B,D,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf
NEW QUESTION 55
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
- A. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
- B. The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.
- C. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.
- D. Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.
Answer: B
Explanation:
Explanation
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm
NEW QUESTION 56
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
- A. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.
- B. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'. - C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1. - D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label.
Answer: C
NEW QUESTION 57
Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?
- A. Reoptimization can be enabled for manual, once-a-day, recurrent,immediate and sequential routing plans. ^j
- B. Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.
- C. 'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.
- D. In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.
Answer: A
NEW QUESTION 58
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?
- A. Include {"autoResolveConflicts": "1"} as part of the body of the request.
- B. Specify a parameter of "autoResolveconfiicts=1" within the request.
- C. Include {"autoResolveConflicts": "true") as part of the body of the request.
- D. Specify a parameter of "autoResolveconflicts=true" within the request.
Answer: D
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Wo
NEW QUESTION 59
Which three options are valid 'Units of measure' in a Resource Type's[ 'LoadThreshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?
- A. Working hours cost
- B. Overtime cost
- C. Hours
- D. Time percent
- E. Travel time cost
- F. Number of activities
Answer: C,E,F
NEW QUESTION 60
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
- A. In the Message Scenario screen's Blocking Conditions tab ofmessage B, add a condition that blocks the message when the message A's status is NOT IN failed.
- B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
- C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
- D. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
Answer: A
NEW QUESTION 61
Which two statements are true regarding managing inventory in OFSC?
- A. Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.
- B. Resources can share inventory when using OFSC Collaboration.
- C. The only inventory pools are "customer", "resource", and "installed".
- D. Resources can share inventory when they are working as a team.
Answer: C,D
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_
NEW QUESTION 62
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has nowork skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?
- A. Routing failswith a "no resource with required work skills" error.
- B. Routing allows the activity to be assigned to that resource.
- C. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
- D. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
Answer: D
NEW QUESTION 63
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?
- A. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
- B. Add a "Nearby Activities" action to the Activity List screen context for Mobility.
- C. Select "Nearby Activities" from the Business Rules screen.
- D. Set a "Nearby Radius" distance from the Business Rules screen.
Answer: A
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.
NEW QUESTION 64
A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?
- A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.
- B. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
- C. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
- D. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
- E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
Answer: E
NEW QUESTION 65
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
- A. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
- B. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
- C. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
- D. Time Slot is a configured interval within which an activity is estimated to start.
Answer: D
NEW QUESTION 66
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
- A. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
- B. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
- C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
- D. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
Answer: B
NEW QUESTION 67
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?
- A. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
- B. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"
- C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
- D. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
Answer: A,D
NEW QUESTION 68
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
- A. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
- B. The activity turns red and a Resource Tree warning appears.
- C. A Resource Tree warning appears and a message scenario is launched (if configured).
- D. The activity turns red
Answer: C
NEW QUESTION 69
Which two statements are correct regarding the use of planned capacity management?
- A. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
- B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
- C. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
- D. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
- E. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
Answer: C,E
NEW QUESTION 70
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
- A. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
- B. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
- C. Under Business Rules, enable "Allowclosing booking on work zone level".
- D. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
Answer: B
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_optio
NEW QUESTION 71
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?
- A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area
- B. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or
'Reopen' actions - C. non-scheduled activities that exist within the Capacity Area bucket
- D. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes
Answer: D
NEW QUESTION 72
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
- A. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
- B. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
- C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
- D. Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the different channels.
Answer: C
NEW QUESTION 73
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